First Hand - Just Words

Quite often I got snapped at because that wasn't filled in, you have to fill the whole slip in and most of the tellers took it as...they shouldn't have to do my job. When they bought out the cashflow cards I was so happy.

– Anne on hiding her poor reading and writing skills while visiting the bank

I kept saying to him, one day we hope to have kids. I don't want the kid sitting there saying 'Dad what does this say?' and he'll sit there saying ' I don't know, I can't read'.

– Sharon on her worries about her partner's struggles in learning to read and write